Good Hands Hauling (“we,” “us,” “our”) operates the website goodhandshauling.com and provides junk removal, debris hauling and cleanout services in Polk County, Florida. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact details you give us — your name, phone number, email address and service address.
- Job details you send us, including photographs of items you want removed.
- Basic website data such as pages visited, collected through standard web analytics.
We collect this information when you call or text us, submit our website chat widget, or contact us through our Google Business Profile, social media or printed materials.
How we use it
- To respond to your inquiry and provide a price quote
- To schedule, perform and follow up on services
- To send appointment confirmations, reminders and service updates
- To request a review after a completed job
- To send promotional offers, but only where you have separately opted in
SMS and text messaging
We do not sell, rent, or share your mobile phone number or SMS consent with any third party for their own marketing purposes. Mobile opt-in information stays with us and is used only to communicate with you about your quote and your job.
If you provide your mobile number, you may receive text messages from us about your quote, scheduling, or your job. Promotional or marketing text messages are sent only when you have expressly opted in by checking the marketing consent box in our website chat widget.
- Message frequency varies.
- Message and data rates may apply.
- Consent is not a condition of purchase.
- Reply STOP at any time to opt out. Reply HELP for assistance.
We may share phone numbers with service providers who help us deliver messages on our behalf (for example, our messaging platform). Those providers may use the information only to deliver our messages and for no other purpose.
Photographs
Photos you send us are used to prepare your quote and to document the work. We may use before-and-after photos of completed jobs in our marketing. We will not photograph or publish anything you ask us not to, and we do not include personal documents, identifying details or anything you tell us to leave out. Just say so — before, during or after the job.
How we protect information
We limit access to your information to the people who need it to do the work, and we use reputable service providers for phone, messaging, scheduling and payment. No method of transmission or storage is completely secure, but we take reasonable steps to protect what you give us.
Your choices
- Reply STOP to any text message to stop receiving texts.
- Ask us to delete your information by emailing ken@goodhandshauling.com.
- Ask us not to use photos of your property in any marketing.
Children
Our services are directed to adults. We do not knowingly collect information from anyone under 18.
Changes
If we update this policy we will post the revised version here with a new date.
Contact us
Good Hands Hauling
215 8th Street SE, Winter Haven, FL 33880
(863) 270-7527
ken@goodhandshauling.com